Refund Policy
Understand how refunds are handled on Neuctra services.
1. Eligibility for Refunds
Refunds are only considered within 14 days of purchase and only if the service was not used as described or failed to meet the promised features.
2. Non-Refundable Cases
Refunds will not be issued for voluntary cancellations, partial usage of services, or failure to read the plan details before purchase.
3. Requesting a Refund
To request a refund, please contact our support team at support@neuctra.com with your purchase details and reason. Refund requests may take up to 7 business days to process.
4. Payment Method
Approved refunds will be issued to the original payment method used during purchase. We cannot transfer refunds to alternative payment accounts.
5. Changes to Refund Policy
Neuctra reserves the right to update this Refund Policy at any time. Continued use of our services after updates indicates acceptance of the revised policy.